BLACKbox product minimized the client’s new infrastructure investments and offered superior technology performance as well as security effectiveness
About Client:
The client is a prominent auto component manufacturing company, metal engineering industrialist and a reliable global supplier of sophisticated CNC machines, pumps, and heavy industrial goods. He is a famous Industrialist based in Rajkot and a leading Indian entrepreneur serving clients across the globe in different domains. He is also a loyal BLACKbox customer.
Executive Summary:
The client was setting up a factory in Himachal Pradesh with around 150 to 200 users. The IT advisory team of the client came up with an IT budget of around INR 50 Lacs (USD 70,000) for the number of Servers, Microsoft Licensing, Firewall, Storage, Backup System, and End Point Security. The technology assets of 50 Lacs were not a big deal compared to the investment the client was planning for the new facility. The budget was almost sanctioned, and the remaining formalities were left to confirm it.
However, the client was referred to the BLACKbox tool and suggested that the product can minimize the infrastructure investments to as low as INR 15 Lacs, which he was planning with better performance and effectiveness. The client was surprised at the lower costs and proposed benefits of the BLACKbox tool, and based on this advice, he met the Synersoft Business Head, who was promoting the tool in Saurashtra. The business head stunned the client by claiming that his INR 50 Lacs of investment could considerably be brought down with better benefits. The client was impressed by the confidence of the business head and the company's credentials as an Indian company, recipient of several product awards and a reputed portfolio company of CIIE-IIM, Ahmedabad.
With BLACKbox evaluations by the client's IT team, the client decided to enable the new facility as committed to a German global automobile company. As the plant set-up was accomplished, there was a series of inspections by the German company under the Technology Exchange Agreement signed by the client with them. The German company was stringent on Information Security and Data Protection methodologies. Their processes, inspection, and audit of IT systems left the client enterprise with a long list of requirements to comply with their Information Security and Data Protection practices.
Moving forward, the BLACKbox technology and business development team members from Synersoft connected with the German automobile company and the client's IT system team. The BLACKbox features and functionalities were conveyed in this meeting. Everything in the list was complied with, be it Data Leakage Prevention through USB, Email Attachment, and Internet Session or Data Loss Prevention by providing for recovering from accidental or intentional data deletion, ransomware or disaster. This list covered all devices like servers, laptops, mobiles, tablets, and desktops for Information Security and Data Protection Practices.
Challenges Faced By The Client:
The client who was setting up a factory on a large scale proposed a big IT budget for the technical set-up by his IT advisory team. This proposal included Servers, Microsoft Licensing, Firewall, Storage, Backup System, and End Point Security.
However, the BLACKbox tool suggested to the client pushed his team out of their comfort zone, and they seriously evaluated the product and reported that they could serve the same purpose as BLACKbox and minimize their investments significantly.
The story does not end here; the client was associated and had collaborated with a German global automobile company. There were multiple inspections to be done by the German automobile company under the Technology Exchange Agreement. They were extremely strict on Information Security and Data Protection policies. Their inspection and audit of IT systems left the enterprise with a long list of technical requirements to comply with their Information Security and Data Protection practices.
How BLACKbox Assisted the Client:
With BLACKbox, the client enabled the facility as committed to the German global automobile company. As the plant's set-up was accomplished, they executed the inspections under the Technology Exchange Agreement.
However, this time, the client involved technology advisers from Synersoft to present BLACKbox product features and functionalities serving the facility. Everything in the list was complied with by the BLACKbox tool, and the German global automobile company was quite satisfied with the technology practices involved and supporting the factory.
Solution Results:
BLACKbox assisted the client with Data Leakage Prevention through USB, Email Attachment, and Internet Session. The product also helped the client with Data Loss Prevention by enabling recovery from accidental or intentional data deletion, ransomware, and disaster. This list covers and applies to all devices, such as servers, laptops, mobiles, tablets, and desktops, for Information Security and Data Protection Practices.
Currently, the client's IT team exhaustively uses all the features and functionalities of the BLACKbox tool as a product. Further interactions were between the client's and Synersoft's technology teams. And as one of the key outcomes of these engagements, the BLACKbox team understood the advanced levels of client requirements and further configured the product as a customized solution rather than a stiff product. As per the suggestions from the client's team, the Synersoft team added new features per the product development roadmap and implemented them in the BLACKbox tool in the form of consistent technical upgrades.
When the client or company owner was informed about these technical upgrades, he appreciated the practice of the Synersoft team to keep updating customers' wishlists. He also conveyed in the discussion that they are in the process of replacing their existing IT investment with BLACKbox as and when it is phased out at their factory premises in Rajkot and other plants.
Words from the Client:
We, industrialists, have to market our capabilities to earn the confidence of Global Customers in terms of our team, technical skills, infrastructure, values, and financial strength. Now, three more aspects are added to this list, which are IT Standardization Level, Investment Data Loss Prevention Tools, and Data Leakage / Theft Prevention Capabilities. Investment in BLACKbox tick-marks all of them on capability demonstration for consideration of potential Global Customers in our Automotive Parts Industry.
