Facilitated New Infrastructure & Enabled Superior Technology
BLACKbox product facilitated the client's infrastructure requirements and implemented superior technology to boost security performance levels.
About Client:
The client is a well-known pharma equipment manufacturing company in Bangalore. They compete at global standards, supply Fortune 500 companies, own IPR and patents, and are recognized for contributing to the pharmaceutical manufacturing industry.
They are highly acknowledged for their innovative designs and compliance with the strictest Pharma Industry manufacturing benchmarks. The client is a loyal BLACKbox customer and uses the technology for its manufacturing company.
Executive Summary:
The client employs world-class talent, which comes at a tremendous cost. They create intellectual assets like original designs, drawings, concepts, and research reports. However, with time, they started transforming from old times when their intellectual assets were in physical form. They preserve ammonia prints, hand sketches, and paper notes.
A young leader in the company's management team was involved, who understood technology and operations. However, he needed help convincing the Board to go digital. As he advocated transforming the company's intellectual assets from tangible to intangible, the Board always advised him to go digital only after providing all safeguards of digital assets against loss and theft.
With time, the company procured state-of-the-art engineering design software licenses, SAP and implemented DMS to go paperless. The young leader was always asked this question in every board meeting, making him nervous. It was about what if this data is lost or stolen. He worried that his digital assets would be deleted or left unusable by ransomware or destroyed due to the loss of hardware to a disaster. Not only that, but he also started realizing that it is far easier to leak or steal data in its digital form than in its physical way through USB, Email Attachment, BCC, and Internet Uploads.
Until he came across BLACKbox, he was always advised to procure specific IT components to store their digital assets. He invested in a File Server of very high quality and spent a massive amount of money on Microsoft Licensing. One day, they lost very critical drawings which could never be recovered. The company defaulted on the deadline, and the rework cost was significantly high. The young guy almost lost face before his Board of Directors. He was given the reason that although he purchased a file server, the user only saved data on his desktop. That desktop crashed, and they lost data despite investment in the file server, which the user never used. He was baffled at the user and called him to explain such negligence. He was stunned and speechless when he heard the complete explanation. The user explained that the current files are enormous, and the file server was insufficient to facilitate data storage on the network in real-time. The user could not focus on his work as every time he hit saves, he had to wait, and many times, his files got corrupted while being saved on the network.
The young leader was highly disappointed with all these facts and his vast investments in the current security systems. However, he read Vishal Shah's LinkedIn article and checked the website for the BLACKbox product. It almost answered all his current concerns. He even spent a good time on Synersoft's YouTube channel and came across many other possibilities he had never imagined, which could impact his business continuity and competitiveness. That's how he explored BLACKbox.
He met Vishal Shah, CEO of Synersoft Technologies, who has successfully commercialized BLACKbox from an idea to a brand. Vishal Shah explained to him and gave complete assurance about the forced centralization of large files over the network through BLACKbox's SSD caching and link aggregation. He also clarified the details about the device failures and described the Breath-on-Breathe Twin Device technology, which can help his company. Further explained ransomware and sold him the idea of Vault and Workspace. He scared him of design theft from laptops over the internet and assured him of the BLACKbox duo for facilitating laptop security.
Finally, the BLACKbox team described the product and implementation plan to other company stakeholders and deployed the product to increase the company's security levels.
Challenges Faced By The Client:
The client faced multiple challenges dealing with procuring IT components, which can assist them in storing their digital assets safely. The client company's young leader invested a lot of money in conventional technology but lost an essential project. The company defaulted on the deadline, and the rework cost was extremely high on that particular project. He was blamed for the complete technology and business disaster scenario.
Further, he also learned that the present files in his company were huge, and the file server needed to be superior to assist data storage on the network in a real-time manner. The users faced challenges; often, the files got corrupted while being saved on the network.
The young leader was frustrated that after spending such a significant amount on current systems, he was still reliant on the user's carefulness to use the device, and due to certain indisputable limitations, users were not using the hardware precisely.
How BLACKbox Assisted the Client:
As we mentioned, Vishal Shah convinced the young leader in the client company team of the advanced benefits of the BLACKbox product. Further, the BLACKbox team explained the product and implementation plan to senior stakeholders of the company. The senior team ask all non-specialists questions to the BLACKbox product team. However, the team responded patiently, described every concept, showed the videos, and explained the final implementation plan.
Before implementation, every user's profile was prepared explicitly mentioning which folder they would access, their entitlement on a USB drive, email policies, internet policies, and BCC. All these details helped the client company to be more organized and seamless in its operations. The training was executed well by the BLACKbox team, and even the support call center helped the client team whenever they wanted anything to be executed or shoot the trouble. The client company is reasonably happy and can focus on its business success.
Solution Results:
BLACKbox assisted the client, and in the last two years since BLACKbox was implemented, the client company has caught at least seven people in an attempt to leak or steal their intellectual property. They have failed, and the client has prosecuted them. It has set an example for all its 250 computer users.
The client is comprehensively using all the features and functionalities of the BLACKbox tool as a product. All these features and functionalities have transformed the company's data security and safety to the next level.
Words from the Client:
I have a loud and clear message for all entrepreneurs categorized as SMEs. We have to understand our compulsions and limitations. The compulsions include adopting IT, going digital and depending on data. The limitations comprise our inability to recruit and retain IT talent as IT talent does not aspire to work with us. We have to settle down to under-qualified talent or a small-sized vendor to preserve all our data from loss and protect our data from leakage and theft. Traditional solutions are too complex and expensive for us and our IT resources. We might not get them fully implemented even if we spend on them. BLACKbox is a real innovation that solved our problem. It is a single, integrated, and fit-to-purpose system, which comes at one-third of the cost, and it fully serves the purpose of preventing data loss, leakage, and theft, with or without a dedicated IT resource.
